30-day refund window
You can request a refund for any paid course within 30 days after we confirm your payment. Open the order in Billing and choose “Request a refund” next to the course.
How requests are reviewed
Our team reviews every request, usually within two working days, and tells you the result by email and in your notifications. We may decline requests that look like abuse, for example repeated buy-and-refund.
What happens after a refund
Access to the refunded course and its certificate are removed and your review of the course is hidden. Your progress is kept, so if you buy the course again you continue where you left off.
How the money is returned
We return the money through the channel you paid with: a transfer back to your bank account, or cash at our office. Bring your order number when collecting cash.
Unpaid and rejected orders
Orders that are never paid are cancelled automatically. If a payment can’t be confirmed we tell you why — contact us with your receipt if you believe it’s a mistake.